Guided Assistance helps troubleshoot the issue you are having with your NETGEAR device by asking you questions. When you try to access the website to set up your wireless extender, you might receive an error message or be unable to connect to the site. This can occur because is not a regular Internet website. It is a local web address used to open the settings (genie or Smart Wizard) of NETGEAR extender wireless range. Your computer must be either physically connected by Ethernet or wirelessly connected to your NETGEAR range extender to access this web address. When you visit on a computer that is connected to your NETGEAR range extender, you see this screen: ©