5.5 Years’ experience in Production/Application Support and IT related services. Providing Applications Support, which includes different Banking applications, Incident Management, Change Management and Release Management. Accountable for driving Customer excellence by tracking, measuring, reviewing SLAs. Strong analytical skills with high level of accuracy and logical interpretation of data Implementation of ITIL processes, incident, change and problem management. Self-starter & change catalyst, critical thinker, good presentation skills & capable of making well-informed decisions. Being part of Support/Ops team in Investment bank and banking support groups, having technical knowledge of Autosys, Linux/Unix, SPLUNK, SQL and Shell script
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