ore than 12 years’ experience as a Technical Support and System Administrator with broad-based experience and hands-on skill in the successful implementation of highly effective system operations and the cost-effective management of innovative customer and technical support strategies. To be fitting very well with my wide experience and career interest and a commitment to developing excellent service, with a challenging yet rewarding work environment. I anticipate opportunities to leverage my interest to work while gaining practical experience in this profession. Proven ability to successfully analyze an organization`s critical support requirements, identifies deficiencies and potential opportunities and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer network, hardware and software, including backup procedures. Installation, configuration, troubleshooting and responsible providing virus protection and monitoring daily activities. Also have a good knowledge in Cisco Routing and Switching, IP Telephone ©