Application & IT support engineer with almost 2 years’ of experience in the Retail and Computer Software industry. Developed skills in crucial IT sections like system administration, network monitoring, advanced application troubleshooting, experience in service ticketing systems, customer support etc. Competent in using methods to train or re-train coworkers in new applications, creating manuals to explain IT procedures and documenting new applications. Possessed good analytical and problem solving skills. Effective communicator and team-worker, able to work under pressure and tight deadlines. ©