Working with Shreeweb and Seniors provided me great career enhancement which includes being highly creative, ambitious, agile and decisive manager to prove performance within challenging environments. Made me enthusiastic and assured communicator with organised and creative approach to solving operational problems, culminating in a successful solution. My Job Role at Shreeweb.com includes, • Performing 2nd line hands-on faults resolution activities on computer hardware, software and network issues, as well as installation and configuration requests to customer satisfaction using such Remote resolution tools as Remote Desktop Connection, Putty and Teamviewer. • Responding to all trouble calls and raised tickets where appropriate for closing the issues. • Regular monitoring of daily, weekly and monthly messaging logs, summary for reporting to higher authorities. • Pricing management and optimizing routes for delievery of messages via desktop. • Managing operator end opened issues and tracking them to ensure route quality. ©