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A result oriented professional with 13+ years of experience in Project Management, IT Operations, ISP and Telecom Industry in the area of Managed Services, Hosted Services, Network Operations Centre and Services Operations Centre. A proactive planner with ability in devising effective strategies for expanding business and new operational needs. Proven performer with an excellent track record in Operations and Service Support across assignments. Demonstrated excellence in budgeting, planning, forecasting and monitoring market trends. Manage customer and stakeholder relationship. Build confidence & trust; ensure project progress arranging meetings & customer events. ©