I am experienced at providing on-site and remote end-user technical support in a fast-paced environment. I have extensive knowledge and experience troubleshooting computers and mobile devices. My skill set includes a working knowledge of computer networking, databases, hardware/software troubleshooting, computer and peripheral setup and repair, asset management, web development, mobile application development, software quality assurance testing, digital forensics and customer service. I also have experience researching, evaluating and recommending technology tools. In an educational setting, this helped teachers improve their classroom instruction skills and abilities in addition to their student’s engagement level and quality of learning. I have also collaborated on technology-based projects, helping to plan and see them through to implementation and project completion. In addition to technical support and customer service, I am a knowledgeable, skilled and creative website and mobile application developer with a current educational background and hands-on experience in programming and customer communications. My experience includes web development through the use of various common tools and techniques. I have experience with front-end development coding in HTML 5, CSS, JavaScript and the Bootstrap framework as well as back-end development with PHP and MySQL. Recent experience includes building web applications using Firebase and Node.js. I am also skilled in the concept, design, building, testing and debugging of Android and web applications. ©