Worked on Maximo Ticketing tool and ISM Dispatch tool • Worked on ILO/IMM/IEM/SCCM/HP System Management Homepage Software • Working with different Windows Services • Working with Windows Server 2000, 2003, 2008 & Windows Server 2012. • Extraction of MEF files • Worked with server hardware (HP/IBM) & remote connectivity tools. • Worked on DNS, DHCP Active Directory • Logging call with MTS support(For Hardware issue) • Worked on Security Incidents to fix security threats • Worked on CIRATS AND APARS (Patching OS and configuring setting) • Worked on Remote Infrastructure Support. • Resolving System alert and User Tickets. • Worked on tickets and changes. Performed different types of Changes • Performed Health check of server. • Handover of server from build team to BAU(Business as usual )Support • Analysing incident and forecast incident trend • Attended Change approval board meetings • Actively coordinates with team members and other groups to effectively perform general and routine requests such as backup, restores, permissions changes, patch application and test. • Review and monitor systems for availability, error conditions, adequate space allocation, backup integrity, and performance to ensure system stability. • Maintain Microsoft Active Directory including account and group management and permissions • Maintain Windows servers including server builds • Manage service and incident requests escalated from the customer and other internal teams. • Provide administration of enterprise anti-virus tools ensuring all systems are up-to-date, and appropriately secured • Generating Tree-size report for non-system drives capacity analysis • Worked on TSM Backup and Restore (installation and configuration), Backup Exec 2015, • Worked on critical changes which were having business impact.
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