~ years experienced & • Possesses a track record of conceptualizing & leading initiatives to deliver user-centric tech solutions • Adept at executing key project deliverables and mitigate risks by deploying expertise in IT & DevOps • Proficient in directing teams to optimize processes by implementing trend-based technologies • Expert at deploying Agile & ITIL methods to extend support and at managing service delivery as undisputed point of contact for all digital & IT operations • Highly skilled at monitoring SDLC & rendering critical infrastructure support while managing $10M+ budget for global clients like , , , , etc. ▣ ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ • User Interface/Experience • System & Solution Design • Issue Resolution • Budget Management • Compliance • Automation • Requirements Gathering • Release & Incident Management • Policy Design • Documentation • Service Delivery • Operations • Strategy • Process Optimization • Continuous Integration • Administration • Customer Acquisition • Product Management • Project & Account Management • Performance Optimization • Infrastructure Support • Asset Resource Management • Client Relationship Management • Training • Team Management • Leadership Support • Security & Risk Mitigation • Java • JSP • ARM • HTML • PL • SQL • XML • ITIL • AWS/GCP • AGILE • SDLC • ITSM • Maximo • CRM • GRC • DevOps (CI/CD) • Nagios ▣ ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ ✪ Received Best Employee of the Year `17 Achieved ~99% SLAs Enhanced team productivity by 30% Introduced automation to save $150K & reduce process time from 3400 minutes to 2 minutes ✪ Converted RFI to $1.3 M Improved application load time by 90% Introduced data dump feature Boosted customer satisfaction to 98%
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