Developed custom user interface and business applications on the Salesforce.com platform. Gathered requirements, estimated LOE and created functional requirements for key Salesforce projects Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions Integrated and administered Salesforce for Outlook (SFO) for large end-user base Performed customization using Apex and Lightning Platform Leveraged clients existing IT framework/CRM system for better data visibility and system integration. Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients. Implemented, administered, and maintained Salesforce implementation for many licenses ©