I am engaged in providing dedicated support to overseas client that include the management of WordPress Blogs, content creation, website update, and the activities related to web promotion. Apart from this, I also looks after all issues related administration including Hardware troubleshooting and fixing. I have also hands on experience in procurement of new hardware and evaluating them from cost-wise and specification-wise too. I have total 3 years of experience in this field. Technical Support Executive: 1) Familiar with WebsitePanel/Helm/WHM/cPanel. 2) Familiar Windows Server 2003, Windows Server 2008 R2, Windows Server 2012. 3) Familiar about to set alerts at Pendora. 4) Familiar with SmarterMail. 5) Familiar with HyperV Technology. 6) Familiar with Enom and DirectI for the domain registration. 7) Familiar with NameCheap for the SSL order. 8) Familiar about how to troubleshoot client’s issues. 9) Familiar with OnApp for Cloud Windows and Linux Hosting Creation. 10) Familiar with SolusVM for SSD Windows and Linux Hosting VPS Creation. 11) Familiar with MailEnable. 12) Familiar with Ticketing and Billing system - WHMCS. 13) Familiar with R1Soft Server Backup Manager. 14) Familiar with SpamExperts to secure inbound, unsolicited bulk emails and other related threats. Internet Based functions: 1) Performing Moderating task of 6 forums website and 2 blogs. 2) Checking and comparing the plans of Web Hosting. 3) Working on free classified website for Ad. publishing. 4) Publishing articles to article`s relevant websites and jobs to jobs` relevant websites. 5) Working with social websites such as Twitter, Digg, Delicious, Yahoo Groups, Facebook and LinkedIn etc,. 6) Creating innovative articles on social media, jobs and new technologies. 7) Completing the assigned task within the stipulated period. 8) Removing backlinks. 11) Ensuring that the employees do not misuse the office property. 12) Ensuring that telephone bill payments are done on time. 13) Updating new employee details in the Spreadsheet. Skills: • Accurate and efficient typing skills. • Efficient organizational skills. • Good interpersonal and communication skills. • Great team player to work in the pressurised environment. • Adaptable to the changing environment. • Independent, self motivated and self starter. Refer this link for more information about me:
©