Working as a Specialist. My responsibility includes project management, manage resources, team mentor, and individual contributor. • Exposure of working with US stakeholders. Prepare to take the initiatives, consistently delivering results and ensures key objectives are met. • Volunteer for Employee Engagement Group, various activities such as events, party organization, Engaging all employee, floor games, sports activities, etc. • Provided support and maintenance for approx. 200 CUs (Credit Unions). Monitoring and troubleshooting the issues. Taking backup and worked on live production support for 200 CUs. • In past, I managed and scheduled Shifts on rotational basis and supporting ServiceDesk, helpdesk, registration process of IEC, user, documentation like SB, BL and BOE. (Incident, request, change management) ©