With 11 years in the area of ​​products and service delivery, I was able to act in the roles of Service Analyst, Service Supervisor, Business Analyst, Requirements Analyst, and Product Owner in the international health and finance sectors, working especially in countries of Latin America. During this time I was able to deepen my knowledge of business modeling in UML, writing User Stories as well as working with agile methodologies for prioritizing and managing Backlog through Scrum and Kanban. In addition to applying project management techniques to carry out the supervision and implementation of new products globally, managing multinational and multidisciplinary teams where I was also able to organize and apply training for the developed modules. I have great experience in the relationship with the end-user and also in delivering customer satisfaction according to the business goals. In conclusion, my experience and interests are aligned with new technologies, creating innovative solutions to serve customers, managing teams and critical projects. I am currently specializing in product management through the University of Alberta, Canada, in addition to following my studies in agile methodologies and programming. Contact: [email protected] ©