Working as Salesforce Admin with 4.9 years experience (Total 7.1 Years). Responsible for following - • Deployment of code changes and configuration changes to various environments using Azure DevOps, Change set and ANT Migration tool. • Creation of Pipelines for code delivery and responsible for Code Merge Back to various branches. • Creation and Maintenance of Sandboxes. • Support and Handle login issues of users from different regions. • Conduct training sessions on Service Cloud for new markets and its users. • Data migration from old database to new Salesforce instance using apex data loader/workbench. • Administration and Support of the Salesforce environment. Responsibilities include customizing and implementing Profiles, Roles, Security settings, Sharing rules, Custom objects, Custom fields, Page layouts, Workflow, Validation rules, Approvals, Dashboards, Reports, Process Builder etc. • Integration of Social Accounts between Social Studio and Service cloud for smooth case handling from Social media (Facebook, Instagram, Twitter). • Configuration of Live chats and Contact Us pages.
©