I have total 14 years of IT experience working on Telecom and Banking domains. I am presently working as Lead for CRM, data analytics and business intelligence reporting projects handling a team of Siebel, MSBI, Tableau and Qlikview support engineers. I also carry experience working on service design, service delivery, service transition, incident management, problem management, continuous service improvement. I have been involved in recruitment gathering, feasibility analysis, project efforts estimation/RFP and vendor management.
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