Competent, diligent & result oriented professional with an experience of 9 years, currently spearheading as Senior Associate Technology in Sapient using Microsoft .NET Framework. In-depth knowledge of all phases of designing and coding, technical systems design, development and implementation of various applications. Knowledge of all phases of SDLC, which includes Requirement Analysis, Design, Analysis, Coding, Testing, Code Reviews, Implementation and System Support. Proven technical competencies in structuring customized solutions to meet customer’s specific needs; strong capabilities in making solution offerings to the customers, process re-engineering, cost rationalization, and value proposition. Strong understanding of object-oriented design concept and patterns. ©

Just want to say Hello! ©

A dedicated and hard working student yet sometimes feel difficulty in explaining my problem,want to become a good learner ©

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I`m a Computer Engineering student from Tecnológico de Costa Rica. I love Linux. ©

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Natural numbers = Everything ©

I am a french developper, using a lot of differents tools. I use eXtreme Programming and agile good practises, and I love tools that help me to save time. ©

Quality of Service (QoS) is the number of calls handled in relation to the number of calls received. It is expressed as a percentage. This is one of the key performance indicators of a call centre. The minimum quality of service (QoS) of our centre is 75%. This means that out of 100 calls received a minimum of 75 must be taken. Respecting the limits of call times thus makes it possible to achieve this objective. ©

This information is on a need-to-know basis. ©