KEITH FRANCESCHIELLO PO BOX 651 LOCUST VALLEY, NY 11560 HOME (516) 671-0708 CELL (516) 641-0167 [email protected] SUMMARY: DEDICATED, COMPUTER SUPPORT PROFESSIONAL, WITH 21 YEARS OF COMPUTER SUPPORT EXPERIENCE, SEEKS CHALLENGING NEW NETWORK ENVIRONMENT, TO LEARN, SUPPORT, AND ASSIST USERS. PERFORMED WHITE GLOVE VIP EXECUTIVE SUPPORT AT MANY SITES INCLUDING IMAC (INSTALL, MOVE, ADD, CHANGE) PROFESSIONAL EXPERIENCE: W10 Laptop Migration Technician/W10 VDI Support Technician/Desktop Technician October 2019-June 2020 Cognizant/Emblem Health [Same team and manager as previous Cognizant assignment/project] • Reimage, Configure and install software on W10 Lenovo Laptops • Configure and install software on W10 XenDesktop VDI [Persistent VDI] • Install ODBC driver and configure ODBC connection for SQL Server and MS-Access Connection • Support XenApp [Non-Persistent VDI] • Support MS-Skype for Business, participated in Skype to TEAMS migration • Support MS-TEAMS [installed 32-bit for virtual workstations, 64-bit for physical workstations and web-TEAMS] • Troubleshooted audio and video issues on laptops and VDI sessions using Chromebook, Chromebox using Citrix to connect • Connect to remote XenDesktop VDI via RDP [Remote Desktop Protocol] connection using Admin credentials • Use IEM [IBM Endpoint Manager, which is like SCCM] to push software to Laptops and VDIs • Handled complex software installs like IBM Datastage 11 and Informatica PowerCenter 8.5.1 • Using Active Roles to streamline management of user accounts and groups in Windows Active Directory [AD]. • Complete and troubleshoot Data Migration from old laptop to new laptop • Good understanding of configuring, troubleshooting Bitlocker • Exposure to Google Drive and OneDrive Education: New York University, New York, NY BFA Degree, May 1983 Certifications: Certified Novell Administrator (CNA) COMPTIA (A+) Certified Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Network + [Pending] ITIL certification (Foundation level) [Pending] Profile ©