Project Coordinator OneMain Financial February 2018 - Present 5 months Intern One Main Financial Services December 2017 - February 2018 1 month Evansville, IN - Administered Innotas product, resource allocation, quality control, configuration, reporting - PM Methodology - Reports and Data Analysis Advance Repair Agent Geek Squad January 2017 - March 2018 1 year 2 months Evansville Maintained, repaired, and serviced products aligning with customers’ definition of fix • Quickly and accurately diagnosed technology issues and created robust solutions as needed Consultation Agent Geek Squad September 2016 - December 2016 3 months Evansville Teamed with sales force explaining services and technology to help achieve goals IT Helpdesk Manager United States Air Force January 2015 - July 2016 1 year 6 months Japan - Marshaled printer VLAN project, separated 5,000 devices and eliminated Category II insider threats, safeguarding 4.6 million dollar IT suite • Drove base wide SECRET email enterprise migration; Migrated 1000 users, 110 organizational accounts and 1TB of data; Prevented 111 million dollars in overhead and maintenance costs • Managed iPhone roll-out, configured and activated 101 devices for key leaders; Completed project 6 months ahead of schedule and moved away from end-of-life BlackBerry device service Computer Support Specialist Supervisor United States Air Force May 2013 - January 2015 1 year 8 months Japan Deployed, sustained, diagnosed, and repaired standard voice, data, video network and cryptographic client devices in fixed and deployed environments; Sustained and operated systems through effective troubleshooting, repair, and system performance analysis; Managed client user accounts and organizational client device accounts IT Project Manager United States Air Force May 2012 - August 2013 1 year 3 months South Korea Spearheaded 5 million dollar Air Force Network migration project by transferring 4,000 PCs and 3,100 user accounts to centrally managed system which reduced maintenance manning hours by 30% • Oversaw 1.7 million dollar base Wi-Fi project. Keen insight and management enabled the identification and resolution for 66 buildings saving the Air Force 190,000 dollars Computer Support Specialist United States Air Force July 2008 - April 2012 3 years 9 months Langley AFB, Virginia Reprogrammed 550 Voice over Secure Internet Protocol systems 1 month ahead of schedule while also eliminating critical network vulnerabilities ©