An accomplished business analyst with 10 years’ experience in a range of industries including: real estate, banking, healthcare, airlines and retail. Skilled in all project types including new developments, enhancements and COTS using Agile methodologies including Scrum and Kanban. Extensive experience in documenting projects, writing users stories and F/NF requirements, creating manuals, delivering training and acting as a mentor to junior team members. Stakeholder management and strong communication skills. I am cheerful, I believe in creating bonds so the work environment is pleasant and enjoyable. It is natural for me to take leadership in critical situations and in my most recent roles I assumed the duties of both business analyst and project manager. ©