Employment Gap: Former MIS Director with global management experience seeks to return to professional work after 5-year leave to take care of aging parents. During the leave, I have worked as a consultant to maintain my management skills set. I have since renewed my certification as a Project Management Professional, am working towards a Bachelor of Science degree in Information Technology, and started certifications in CompTIA Cloud Essentials, Amazon Web Services, and Adobe. Qualifications Profile Exceptional Management Information System (MIS) Director with expertise in IT application and database development, vast experience in systems development, technology education, and training, and the capability to deliver IT architecture business solutions in support of company`s technology and applications goals. 10+ years of IT, Operations experience. Expert knowledge of IT standards and methodologies -Experience managing large teams of resources.  Successfully integrated IT architecture business strategies for networks, hardware and software application deployment, service facilities, and MIS; and conceived protocols, standards, technologies, and application development. Adept of managing SLAs and any other agreements signed between the consumer and client clearly state who is responsible for preventing and remedying outages and how those outages are classified, identified, and measured  Performed the function of running and patching Cat5e and Cat6 Copper cables throughout a facility and troubleshooting installed faulty components such as hard drives, NIC cards, monitors, graphic cards, and power sources.  Reduced divisional expenses by $500K and achieved 100% compliance with all service level agreements. Renewed major contract securing 5-additional years of anchor revenue trimming expenses by $500K, grew revenue by $6M in 2 years, and delivered $3M profit increase in 2 years.  Achieved process based understanding for computer programming, configuring and validating digital audio workstations, and software and hardware installations.  Demonstrated ability to evaluate service support tickets, troubleshoot operating systems, and devise an issue-resolution until the problem is fixed, or quickly remedy failures as they occur. Expert knowledge and theory executing change and configuration management asset management  Accomplished systems manager with proven ability to articulate the right information between technicians and various levels of management on the activities required to develop software ensuring it works properly, coordinate project implementations, and manage resources. Core Technologies Environments: Windows OS, Microsoft SQL Server 2012, Microsoft Server Management Studio 17 Tools: MS Office and Windows 9x/2000, MVS/VSE, LAN Management, PMI Standards and Methodologies, AS/400, CICS/VTAM, Communications Protocols, Application/Hierarchical Structure
©