A result-oriented professional offering a successful career in Business Analysis in CRM platforms. Excellent communication skills and at ease with stakeholders at all levels of the organization including executives, directors, managers, subject matter experts, external parties, and technical experts. Experience with both Agile & Waterfall development methodology and has worked on multiple end-to-end implementations of large enterprise CRM (Salesforce & Siebel) projects. Insightful Business Requirement Gathering and Analysis, System Specification Analysis, Data Analysis, Business Rules, Gap Analysis, developing/creating business process-related documents. Experience in Incident Management, Change Management, Problem Management, Release Management & Knowledge Management. Experience in conducting Test Planning & Execution (Integration, Functional, and User Acceptance testing). Proficient in the documentation of Test Plan, Test Cases, and Test Scripts. Extensive experience with JIRA, MS-Visio, MS-Project, HP ALM, Visual Paradigm & SQL. Salesforce Certified Administrator, Sales Cloud Consultant, and Service Cloud Consultant. EXIN BCS certified Business Analyst. Kanban University Certified Team Kanban Practitioner ©