Jonathan R. Grandi is a business analyst professional with 7 years of experience in Information Technology (IT) and process design. He has worked with Bank of America in the capacities of senior operations analyst, process design and technology lead, and coach for new business analysts. His portfolio includes designing solutions for Bank of America`s Interactive Voice Response (IVR) system and managing software testing of Bank of America`s Pay-By-Phone application. Jonathan holds the following industry certifications: •Six Sigma Green Belt, Bank of America Training/Expert Rating •Certified Tester, American Software Testing Qualifications Board Jonathan holds the following academic credentials: •Certificate in Business Analysis, University of California, Berkeley •MS, Business Administration: Computer Information Systems, Colorado State University (45% complete in Spring 2016) Jonathan thrives in helping people identify goals, decide next steps, and track real progress toward completion. ©