I have overall 10.5 years IT experience. I`m an IT Project Manager with Business Analysis, Scrum Master, Production Support Manager (ITIL, ITSM) - Incident, Problem and Change Management skills. Mostly focused on Delivery, supporting the delivery manager, PMO duties - Schedule, Cost, Resource Management, Reporting. Active member of Process Management team in defining the process he as preparation of CMMI3 credentials and making sure the PMs / Department leads maintain compliance. Also, did internal audits on projects and reported Non-Compliance report with the NC`s for each PM/Department. In the above roles, I have worked in eCommerce, CMS, Help Desk / Service Desk, ECM (IBM FileNet and IBM Datacap) domains. For managing the projects, I have used many tools like MS Project, JIRA, PPM Optics, BaseCamp, ServiceNow, SDM ( Service Desk Manager)
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