Certified Professional with 23 years of career reflecting leadership qualifications with experience in Business Management, IT Architect, IT Infrastructure, Software Development, Service Delivery, Incident Management, Technical Support, System Administration and Team Management. Proficiency in IT Infrastructure/ITIL standards & policies; strong experience with System Administration, Storage / Backup Administration, Network Infrastructure, Design & Optimization and Implementation. Deftness in managing incident management process for all incidents reported and developing management information for incidents and problems. Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management; acting as an escalation gate to resolve critical issues of the team members. Excellent communication and interpersonal skills with proven abilities in resolving complex networking, hardware and software related issues. Planning/ Growth Initiatives, Incident Management, Migration Spike, Analysis/ Estimation, WebSphere Server Architecture,IT Infrastructure Management,Technical Support,Team Building, Startup & Growth Management,Change Management,Process Management,Strategy Planning & Execution Personal Traits: Driven to succeed and excel,Innovative in thought and solutions,Committed to value for all stakeholders, Seasoned and effective communicator ©