I help businesses create capabilities which deliver great customer experiences. I use my 25+ years of experience combined with my leadership, commercial and up-to-date technical skills to weave their Intellectual Property, People, Processes and Technology into valuable capabilities. I am truly passionate about discovering service or product offerings which solve real customer problems. I enjoy building those solutions even more. People are important to me. I believe that skilled motivated people are at the core of a businesses` success. I take pride in helping my staff discover and apply their strengths in the right place in the business. I focus on building effective teams whether it is a senior leadership team, a business team or a collection of SCRUM Teams. I focus on cost-effective common-sense processes and problem-solving approaches. Some challenges require rigour and repeatable process methodologies, others require adaptive or responsive approaches. I am well versed in the use of Agile methodologies such as SCRUM or Kanban, as well as iterative and waterfall based ( PMBOK ) project methodologies. I am equally adept at implementing transactional business models, such as Product Support, Professional Services, and Bureau Service process. I believe that “Technology is a means to an end, not an end in itself”, however, you do not have a business without appropriate enabling technology. I enjoy assisting businesses to select and implement the appropriate technology to support their overall solution, based on the careful balance between cost of ownership, existing skill base, functional and non-functional requirements. My overarching driver is to make a positive difference to the organisations and people I work with. Contact me if you have a difficult business problem to solve. ©