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Currently Learning: C++ C# Java Also interested in Photo Manipulation, App/Game Development and of course Web Development ©

Over 14.7 years of professional experience working as a Business System Analyst (Techno-Functional) and Infra Support Project Manager in the IT Industry, holding a good understanding on the domains like Life-sciences and BFSI. Collaborated closely with Business Stakeholders to identify and analyze core requirements and key features of the ongoing product development/enhancement projects, acted as a liaison between business and technology teams to enable implementation of innovative business processes and system solutions. Possess a strong understanding of Software Development Lifecycle (SDLC): Analysis, Design, Development, Testing and Implementation of MS Power BI Reports with cloud based MS Azure Analysis services in the methodologies including Agile methodologies (Scrum & Kanban) and Waterfall methods. IT Infrastructure Library (ITIL) V3 Foundation and Project Management Professional (PMI- PMP) certified Key Competencies: Successful implementation of numerous projects using SDLC (Agile) and maintaining them under ITIL Framework (Incident/Change/Configuration Management) Supporting real time operational systems issues and providing guidance on resolving complex technical issues by owning operational processes and ensuring support is provided to meet service level standards. Requirement gathering and analysis of all the components for development Handling communication across multiple channels, perform first-level core troubleshooting and delivered accurate solutions Develop detail project plan, working towards monthly calls, Process Stabilization, Monitor Service Level Measurement (SLA) Preparing and administrating Business and Functional Requirement Reports, Performance Reports, Governance and Milestone Baseline Reports Domain knowledge on Life Science, Auto-finance, Banking and Finance Software and Technologies: Microsoft Power-BI Reports, ORACLE & MS SQL, SSRS, SSIS, Mainframe Technologies, UNIX, ServiceNow, HEAT, IBM Remedy, Jira Key Achievements: Implemented a critical project on time which had already got delayed by 15% and that resulted on saving around USD 44,000 for the BFS client Completed 4 specific Project E2E in Life-science and 2 Project in Banking Financial Services (BFS) With proper investigation and automation was able to bring down 22% of the frequently occurring issues for Life- ©