• A ServiceNow Certified System Administrator having 3.10 years of experience in ServiceNow. • In ServiceNow worked with different modules such as Incident Management, Problem Management, Change Management, Service Catalog, Event Management, Project Portfolio Management, Demand Management. • Also having knowledge of Vendor Performance, Software Asset Management and Discovery. • Knowledge of Java script and optimizing the performance of Client Scripts, Catalog Client Scripts, Script Includes and UI Policies. • Worked on Business rules, manage data with tables, Import sets and Update sets, Control access to the application and its records. • Strong experience in Scripting languages: JavaScript. • Strong Knowledge of Integrating ServiceNow with REST based Web Services. • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks. • Worked on Email Notifications and Inbound Actions, Assignment Rules, UI Actions. • Knowledge of Web Service [REST / SOAP] and worked on Performance Analytics. • Good knowledge of Incident Management [SLA/Escalation/Assignment Logic/Reports] • Experience in generating Survey and various Reports, Dashboards and Performance Analytics. • Configured Nexthink Incident Management Connector. • Activation`s of Plugins. ©