NLP/NLU, Chatbots, Voice, Conversational UI/UX, CX Designer, Developer, Ubiquitous User Interfaces. CX requires three ingredients: Continuity: Vertically in one Medium & Horizontally across Mediums. Intelligent Directed Dialog. Contextual Awareness. Cobus Greyling holds 4 tertiary qualifications, including a Post-Graduate diploma from the University of Pretoria in GIS. Over a period of more than 18 years he has visited 19 countries, and has worked in 5 countries, with 8 GSM networks, and more than 14 companies. Being involved with self-service in 14 languages on various platforms relating to IVR (inbound, outbound, ASR and Speech Synthesis), Voice Biometrics, Conversational Interfaces (Amazon Echo, Google Home, Chatbots), Cognitive Computing, Linguistic Analysis and Ambient Computing. Cobus has experience in the areas of training, development, project management, and executive overviews and presentations. Cobus also has experience in GIS (Geographic Information Systems), understanding spatial analysis etc. Countries worked in: South Africa (Various companies), Lesotho (Vodacom), Tanzania (Vodacom), DRC Congo (Vodacom), Nigeria (VMobile, Celtel), Finland (Tecnotree) Countries visited: United States, England, Congo Brazzaville, Namibia, Botswana, Zambia, Zimbabwe, Egypt, France, Netherlands, Switzerland, Belgium, Germany and Italy. ©