Energetic and experienced information systems professional with a passion for working with people, processes, and technology with a focus on using the Salesforce platform. I have experience in business application development. Involved in product testing, management, and development of new business opportunities. Skills include: ● Implementing and enhancing Salesforce Sales Cloud, Service Cloud, Community Cloud, and Lightning Platform applications. ● Leading and executing all phases of the System Development Life Cycle (SDLC) as a project coordinator (waterfall and hybrid waterfall/agile) and as a member responsible for task completion. ● Participating in agile development as a Scrum Master, Product Tester, and Development Team Member. ● Managing and providing customer support and service. ©

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