I have a real passion for helping technology teams become crazy efficient at delivering their products and work. It`s amazing what they can achieve when they have the processes, leadership and tools to support their work. After finishing college at the University of North Carolina at Chapel Hill, I completed graduate work in Organizational Development and Adult Learning. I started my corporate career doing technical training and writing before moving into IT. I`ve been in IT for more than fifteen years working primarily in the role of business analyst and product manager in the finance, insurance and utilities industries. I have highly developed skills in requirements elicitation, analysis, and documentation with specialized skills in process design and technical writing and training. What`s made me successful is my natural sense of curiosity, my love of learning and my ability to communicate with all levels of stakeholders. I`m a PMI certified Professional in Business Analysis (PMI-PBA) and Agile Certified Practitioner (PMI-ACP) and hold ITIL V3 Foundations and Professional Scrum Master (PSM1) certifications. ©